How does auto-archiving trips work?

Under the settings -> work hours section, set your work days and hours. Once set, any trips you take outside the work hours get auto archived and you don’t see them in the trip feed section. Those trips would still appear under the trip history feed section with status automatically set as ‘Auto-archived’.

 

How do Tags works?

Under the settings -> Manage Tags section, you can create new tags. Once created you could assign tags to a trip once completed. At the moment you can only assign one tag to a given trip. Based on the tag assigned you could filter out trips or generate reports for trips corresponding to a given tag from the reports section.

 

How to set Mileage rate?

By default the distance unit is set to Miles and the Mileage rate is set to $0.575/mi as per the IRS standard rate. You could change the unit from Miles to Kilometres and vice versa Under the Settings -> Set Mileage Rate setion and also set a custom mileage rate as per your needs.

 

What is Accounting sync?

Premium users have the special ability to sync their mileage directly to their accounting software. Set up Miles to sync at the end of each week or month and it will automatically update your accounting platform. Mileage is now the easiest expense to track and manage thanks to Miles.

We currently sync with

  • Quickbooks Online
  • Freshbooks New
  • Freshbooks Classic
  • Xero


Having trouble seeing your trips?

Wondering why a trip you’ve taken is not showing up in your Miles App? Most often, it can be explained by one of the items below. Please review the following list to see if any of your app or device settings need to be updated. If that doesn’t resolve your issue, let us know and we’ll help troubleshoot.

Miles App Settings

Do you have working hours correctly set on your app?

Under the settings -> work hours section, check that your work hours are correctly set. If this feature is turned on your trips from outside the work hours may get autoarchived and may not appear in trip feed and instead appear in the trip history feed as non-business trips get auto-archived.

Is the Miles App being force-quit (by pressing home and swiping off the screen)?

* Make sure you’re not force-quitting the The Miles App. (Force-quitting happens when you double-click the home button (iOS) or tap the Miles icon in your task bar (Android) and then swipe Miles off your screen.) Although the Miles App is designed to restart automatically, this can be blocked by some older versions of iOS and Android. It also can take several minutes for the app to re-establish your location after restarting.

Was the drive too short?

The Miles App does it’s best to automatically capture every trip. However, note that distances of less than half a mile (and occasionally up to one mile) are not recorded as trips.

Did you refresh your screen?

When you open the Miles App you most recent trips should start syncing up. You will see a syncing screen on your page. Sometimes if there are many/long trips it will take a little for them to sync. Don’t worry; once you start they will continue syncing in the background. You can also pull down on your screen and the trips will sync up. If your trips aren’t showing up simply exit out of the app and open it again which will re-force the syncing.

Is your device on the latest version of the Miles App?

You’ll get optimal performance from the Miles App when running the latest version of the app. If your device is not set up for automatic app updates, you can update manually.

  1. [iOS] Go to App Store > Updates > Miles > Update.
  2. [Android] Go to Play Store > Settings Button (at the top left) > My apps > Miles > Update.

Device Settings

Miles depends on various settings on your phone to capture trips. We’ll go through this short checklist to make sure your phone’s settings are optimized for Miles.

Are Location Services enabled?

Be sure you have Location Services turned on for your device and enabled for Miles. Miles uses location services to determine when and where trips have started and ended; without this setting enabled no trips will be logged.

  1. [iOS] In your mobile device settings, make sure Privacy > Location Services > Miles is set to “On.” (If you periodically see the prompt “Miles has been using your location in the background. Do you want to continue allowing this?” be sure to choose “Continue” for Miles to keep detecting your trips.)
  2. [Android] Your mobile device’s Location setting must be “On.” The Android settings menu varies by device, but you can usually find Location in the Personal, Permissions, General or Privacy and Safety section. For some devices you can pull down the top of your screen and you’ll see the settings “cog”. Click the “cog” and scroll down the Privacy Settings.
  3. Android– Make sure you’re using the highest accuracy setting within Location, which can be done by choosing Mode > High Accuracy or by selecting “GPS, Wi-FI and mobile networks” as your Locating Method.
  4. Samsumg-Android – Some Samsung devices have Smart Manager running in the background. In order for Miles Driver App to be most accurate, please see further down for specific information regarding adjusting your Smart Manager.

Is Background Refresh enabled?

* If you’re using an iOS device, confirm that Settings > General > Background App Refresh > Miles is set to “On.”

Is Cellular Data turned on?

* For the best drive and location quality, have data turned on for your device and for Miles.

  1. [iOS] Confirm that Settings > Cellular > Cellular Data is set to “On” and that Settings > Cellular > Miles is set to “On.”
  2. [Android] Make sure that the Cellular Data or Mobile Data setting is “On.” (The location of this setting varies by device, but look for it in the Data Usage section of your device settings.)
  3. [Android] IMPORTANT: In the Data Usage menu, make sure your device is not limiting mobile or background data for your device or for Miles. The exact setting name varies by device, but look for phrases like “Set Mobile Data Limit” and “Restrict Background Data,” and make sure those settings are “Off” for data usage in general and the Miles app specifically. Additionally, if you’ve set a cellular data limit, make sure that you have not crossed it.

Is your device on the latest OS version?

* If you’re not already running the latest version of your device’s OS, update it to ensure optimal functioning for background apps like Miles.

  1. [iOS] Go to Settings > General > Software Update > Download and Install.
  2. [Android] Go to Settings > System > About Phone > System Updates.
  3. [Android] SAMSUNG, After an OS update occurs on your Samsung device, it is important that you restart your phone again once the update is complete.

* For basic Miles System Requirements, you must have a smartphone device and for iOS (Apple) your device must be an iPhone 5c or newer.

Other areas to check on your device

Are there any App conflicts?

* Data compression, task-killing, battery-saving, anti-virus or app management apps can interfere with Miles. Please try disabling them (or add Miles to the apps Whitelist or Ignore List) to see if drive detection improves.

Samsung (and some other Android) Devices – Some Android devices have internal task killing and app management systems, such as Doze, and Smart Manager.

If you use a Samsung device, please know that if you use Smart Manager that these app management systems work by shutting down background apps if they go a few days unopened. Only some Samsung devices have this feature, and it’s easy to not realize it’s enabled. Please confirm whether your device has this feature, because it may be on automatically without you realizing. To check and see if you have Smart Manager go to your settings and scroll down.

If you have Smart Manager on your a Samsung device, please familiarize yourself with this setting, and if you use it, be sure to open the Miles App frequently enough that these task management systems don’t shut it down in the background.

Please note that if you set Smart Manager to ‘Always Optimizing’ the IFTA Plus Driver App will be unable to catch your trips. Go to your device settings. Click on Smart Manager. Click on Power Saving and make sure that is clicked to “Off”. Go back, Click on Ultra power saving and make sure that is clicked to “Off”. Go back, Click on the App power saving detail and make sure that is clicked to “Off”. Please note each Samsung device may have slight variations in accessing these areas.

Has your device been restarted recently?

* If your device has powered completely off and back on (for instance, to restart) — and it has not been unlocked with your device passcode (PIN) — trips may not get logged. Once the device is unlocked, drive logging should continue as normal.

Does your device have enough memory?

* Some device operating systems will suspend background apps like Miles if the device runs out of memory. To free up memory, try force-quitting any apps you’re not using by double-clicking the center “Home” button [iOS] or tapping the relevant app icons in your task bar [Android] and swiping those apps off your screen. (Learn more about managing storage on iOS and Android.)

Is there any hardware damage to your device?

* While rare, device antennas do occasionally get damaged to the point where they can no longer report location information back to Miles. If your device has recently been dropped or otherwise damaged, check with your device manufacturer or cellular carrier to see what types of diagnostic tests can be run.

If these fixes don’t resolve your issue, the next step is for us to review the log files for your device.

Please email us at support@milesapp.co and a message will be sent to the Customer Success team and someone will be in touch shortly to follow-up.